1. Introduction
Reliable Operations Intelligence, LLC ("ROI", "we", "us", or "our") operates the website roi.llc and the ROI AssetIQ platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with ROI AssetIQ.
We are committed to protecting your privacy in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and, where applicable, the General Data Protection Regulation (GDPR).
2. Information We Collect
- Personal Information: Name, business email, phone number, company name, job title, and any information you provide when contacting us or requesting a consultation or demo.
- Technical Data: IP address, browser type, operating system, referring URLs, and pages visited on our website.
- Usage Data: Information about how you use our website and ROI AssetIQ platform (e.g., features accessed, time spent).
- Client Data (ROI AssetIQ): When using our platform, we may process operational data from your DCS, PLC, or Historian systems as authorized by you. We do not access or store sensitive process data without your explicit consent and contractual agreement.
3. How We Use Your Information
- Provide, operate, and maintain our website and ROI AssetIQ platform
- Respond to inquiries, provide consultations, and deliver requested services
- Improve our website, services, and user experience
- Send important updates, security alerts, and service-related communications
- Comply with legal obligations and enforce our agreements
4. How We Share Information
We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website and delivering services, and only to the extent necessary to perform those functions. We may also disclose information where required by law or to protect our legal rights. Any client data covered by a mutual NDA is handled strictly in accordance with that agreement.
5. Data Security
We use encrypted transfer and secure handling practices to protect the information you share with us, including a secure, encrypted upload portal and a mutual NDA before any confidential system data is reviewed. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
6. Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors find and use the site and to improve it. We use Google Tag Manager to manage these tags, which may include analytics tools such as Google Analytics and advertising tags such as the LinkedIn Insight Tag and Google Ads conversion tracking. These tools may set cookies that collect the technical and usage data described above. You can control or disable cookies through your browser settings, and where required by law we will ask for your consent before any non-essential cookies are set.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain communications. To exercise any of these rights, please contact us using the details below.
8. Data Retention
We retain personal and client information only as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, and to enforce our agreements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at scott@roi.llc.